Contact Us

We continue to offer a wide range of services online at molevalley.gov.uk and our friendly customer service staff are here to help over the phone Monday to Friday 8.30am to 5pm.

We expect to be able to assist the vast majority of our residents this way.  Where an ‘in person’ meeting is essential, we can arrange for you to attend our Pippbrook offices in Dorking at a mutually convenient time between 9am and 2.30pm Monday to Friday.

Please note that on the first and third Wednesday of every month the reception hours will move to 10am – 2.30pm to enable staff training.

Online Services

Use our wide range of online services to report, apply or pay 24/7.

If your enquiry relates to potholes, street lighting or road works, you should report it online to Surrey County Council.

Email

You can email info@molevalley.gov.uk with your enquiry. Our customer services team will reply as quickly as possible.

Call Us

Telephone: 01306 885001, Monday to Friday 8.30am to 5pm (please note Monday mornings are our busiest time. If your call is not urgent you may find it easier to contact us in the afternoon, or later in the week).

The above number will open at 10am on the first and third Wednesday of every month to allow for customer services staff training. 

Our customer services team are here to help. All our staff adhere to our Values and will listen to you and treat you with respect. We ask that you do the same. Please ensure you have any relevant reference numbers or details with you so that we may assist you as swiftly as possible.

Calls to and from Mole Valley District Council may be recorded for training and monitoring purposes

How we handle your calls

SMS text (if you are deaf or hard of hearing): 07771 576411 (opening hours as indicated above)

In writing or in person

MVDC, Pippbrook, Dorking, Surrey, RH4 1SJ

MVDC DX Number: DX57306 Dorking

Directions to council offices

Map


Out of Hours Arrangements

We provide two specific out of hours services:

Building Control - Dangerous Structures: Local authorities have a legal duty to provide a 24/7 service to deal with buildings or structures so that there is no danger to people. Out of hours, this service can be accessed on 01883 722000.

Homelessness:  We provide a homelessness service. If somebody finds that they have nowhere to stay and our offices are closed, they can call 0300 123 7718. 

If you find a dog outside office hours (including weekends and bank holidays) please call the out of hours number on 0300 123 7718 to report it.

If there is any other emergency issue which you believe requires an immediate response - contact us on 0300 123 7718.


Contacting your local councillor

Local councillor information can be found here.


Feedback

MVDC welcomes feedback from its customers and residents about its services. As part of our monitoring processes, customers who contact us by mobile phone may be invited to take part in a brief customer satisfaction survey via text message. Participation in the survey is entirely voluntary, all responses are anonymous and you will only be invited to give us your views in this way once in a year.

If you have any comments or suggestions, please complete one of our online forms:

Comments & Suggestions ›

Website Feedback ›

If you require any of our web pages or documents in another format or language, please email info@molevalley.gov.uk


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